Thank you for shopping with Hipgarage. We strive to provide the best service and quality products to our customers. Please review our refund policy below:
Damages, Losses, or Delays
Once your order has been handed over to the courier companies, we are not responsible for any damages, losses, or delays that may occur. However, if you encounter any issues, kindly contact us at [email protected] if you do not receive your parcel within 7-15 days after a shipment fulfillment notification has been sent to you via email. We will assist you in contacting the courier company to see if they may compensate for the damages or losses. Any reports made after the 15th day will be less likely to be compensated by the courier company. We promise to carry out thorough inspections of goods and secure packaging before sending your order out.
Tracking Information
We will provide a tracking number once your order has been dispatched. Please allow some time for the tracking number to reflect on the courier company's system.
Returns and Exchanges
We do not accept any returns or exchanges without a valid reason. If you have a valid reason, please contact us at [email protected], and we will consider your request. Please note that we may or may not offer returns or exchanges based on the validity of the reason provided.
Out of Stock Items
If a product you ordered is out of stock, we will provide a full refund for that item.
For more information, please contact us at [email protected].
Thank you for your understanding and cooperation.
Best regards,
Hipgarage Team